Refund Policy

1. Merchant of Record

SINK does not process card payments directly. Subscriptions bought in the iOS app are sold and processed by Apple, and Apple's own refund process applies to them. Subscriptions bought on the web are sold and processed by Creem (Armitage Labs OÜ, Estonia) as merchant of record; Creem issues the invoice, handles the payment, and issues any refund we approve.

2. Free Trial

New subscribers get their first month free, and a trial can be claimed once per store (the App Store and the web are determined separately). No charge is made during the trial, so cancelling before it ends leaves nothing to refund. If a trial converts into a paid subscription, the sections below apply to that charge.

3. Cancellations

You can cancel at any time. App Store subscriptions are cancelled in your Apple account settings; web subscriptions can be cancelled in the customer portal linked from your purchase receipt — select the subscription, then Manage Order ▸ Manage ▸ Cancel Subscription — or by emailing billing@sink.fm. In both cases access continues until the end of the period you have already paid for. Cancelling stops future renewals — on its own it does not refund a charge already made.

4. Refund Eligibility

Refunds for purchases made in the iOS app are handled by Apple through its own request process; we cannot grant or decline them on Apple's behalf. For purchases made on the web, contact us within 14 days of the charge and we will review your request; an approved refund is issued by Creem as merchant of record. This applies in addition to the statutory rights described below.

5. Non-Refundable Situations

Once a subscription period has been used, the charge for that period is generally not refunded, and a subscription that renewed after a trial you chose not to cancel is treated the same way. Nothing in this section limits the statutory rights described below.

6. How to Request a Refund

Email us at billing@sink.fm with the subject line ‘Refund Question’ and include:

• The email address associated with your account
• Any relevant account or invoice context
• The reason for your request

We aim to respond within 2 business days.

7. Consumer Rights

If you are located in the European Union or United Kingdom, you may have a statutory right of withdrawal within 14 days of purchase under consumer protection law. Please contact us at billing@sink.fm to exercise this right. Note that this right may not apply if you have already made substantial use of the Service during that period.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact

For billing and refund inquiries: billing@sink.fm